Shipping policy

Shipping Policy

In order to ship your wine you must be over 18 years old and legally entitled to do so.

All wine shop orders are processed within 1 to 3 business days (please note this is additional to the estimated delivery time). There is some variation depending on the number of orders we are already processing (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All En Primeur orders are delivered at a later date (i.e the wine is not immediately available). Please go to our About En Primeur page for further information.

Domestic Shipping Rates and Estimates

Please note we do not ship internationally via Shopify
(as almost all of our exclusive wines are designated for New Zealand consumption only).

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout based on weight estimations of the bottles.

Auckland Standard 1-12 bottles  1 to 3 business days  $10 Waiheke Island Standard 1-12 bottles   1-3 business days  $30 Cambridge/Hamilton Standard 1-6 Bottles  1 to 3 business day $10 Cambridge/Hamilton Standard 7-12 Bottles 1 to 3 business days $15 North Island Standard 1-6 bottles   2 to 4 business days $15 North Island Standard 7 - 12 bottles   2 to 4 business days $18 South Island Standard 1-6 bottles  2 to 5 business days  $20 South Island Standard Rate 7-12 bottles  2 to 5 business days  $25

 

 Local delivery

We do some free local delivery in the Auckland Metro Area for orders over $250 within 10kms of PMFW. Please contact us directly to ask about this option

Deliveries are made from 11am-3pm generally on Monday-Friday. We will contact you via text message/phone or email with the phone number/email you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at PMFW. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10am-4pm, Monday-Friday.

Please have your order confirmation email with you when you come.

International Shipping

International shipping service is not available.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at orders@pmfw.co.nz with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O Boxes.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@pmfw.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at orders@pmfw.co.nz.