Refund policy

Availability
All wines on our website are available only to those who are currently New Zealand residents and living in New Zealand. Shipping is only available within New Zealand.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at orders@pmfw.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at orders@pmfw.co.nz.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Faulty Wine
At PMFW we always strive to supply the very best quality wine. From time-to-time however, the odd faulty or corked bottle turns up. If you strike a faulty wine, please photograph it (dated, with the bottle full) and email to us at orders@pmfw.co.nz.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unavailable Stock
Occasionally stock is listed for sale that is unavailable. When this is the case, we will immediately arrange a refund, or we will get in contact if we think we have a suitable alternative.